RACE

Disputes

Something went wrong?

RACE provides a structured way to raise an issue with a transaction.

The dispute process

  1. 01

    Open

    Open a dispute from the transaction while the funds are still protected.

  2. 02

    Explain

    Explain what happened, in your own words, against the agreed terms.

  3. 03

    Evidence

    Provide supporting evidence such as messages, photos or delivery records.

  4. 04

    Review

    The transaction is reviewed alongside the agreement and the evidence from both sides.

  5. 05

    Resolution

    A resolution is determined according to the transaction terms and the available evidence.

When to open a dispute

  • The product or service wasn’t delivered.
  • What was delivered differs materially from the agreement.
  • A delivery issue occurred, such as damage or the wrong item.
  • A payment or transaction issue needs to be looked at.

What a dispute does not do

Opening a dispute does not automatically refund a transaction, and RACE does not always decide in favour of the buyer or the seller. Each dispute is reviewed on the transaction terms and the evidence provided by both sides.

Need help with a dispute?

If you can’t open a dispute from the transaction or something looks wrong, email us with the transaction ID and what happened.

support@joinracehq.com

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